All prices stated on the website include VAT at 15.0%.
SHIPPING
Due to increasing Postal Charges, we have to include carriage charges.
To each UK order we add £1.50 postage and packing, which includes Recorded Delivery. Orders over £25.00 are post free (UK only).
To each EU order see the table below:
Order Value Postage Band Europe Up to £10.00 £3.00 Up to £20.00 £4.00 Up to £40.00 £5.00 Up to £75.00 £8.00 Up to £100.00 £10.00 Over £100.00 £13.00
For costs to countries outside of the EU please contact us for a quotation.
All products, services and prices shown in our online shop do not constitute legally binding offers.
Once you enter all of the personal contact information and click the "order now" button on the order confirmation page, the order will be considered legally binding.
You will receive order confirmation immediately after the order process hs been completed. The sales agreement is valid as soon as the delivery confirmation has been sent. If you do not receive order confirmation or the delivery within two (2) weeks, you are legally no longer bound to your purchase.
We will always endeavour to make sure the Euro rate displayed is accurate. However, due to the constant change in conversion rates the price that is stated in Euros will not always be accurate.
RETURNS
Cancellation Rights
Customers located in the European Union have the right to cancel an order within seven days of purchase or within seven days of receipt of the goods after the date the item is delivered (whichever is the longer).
Should you wish to cancel your purchase within seven days, please contact us in writing, either by letter or by email - telephone cancellations are not accepted. All items must be appropriately packaged and returned so that we receive it within seven working days of the day after the date that the item was delivered to you, unused in the original packaging in a saleable condition along with the invoice to:
8 Heol y Felin
Cwmgwrach
Glynneath
West Glamorgan
SA11 5TB
This does not apply to threads, booklets or patterns which are strictly non-refundable.
Orders where goods are received back after 7 working days will be charged a 15% re-stocking fee.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. Smalls Crafts reserves the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items.
Where a 'free shipping' order is part or fully returned or part cancelled Smalls Crafts reserve the right to charge shipping pro rata should the order value fall below the prevailing free shipping rate.
If you are a professional buyer or freelancer the current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification or the goods are sent back within the timeframe mentioned above.
Please note our current company Terms and Conditions, as well as any other relevant customer information.
Distance selling law and consumer protection:
Click here - www.opsi.gov.uk/si/si2005/uksi_20050689_en.pdf updated March 2008.